kaiserfraud ([info]corphq) wrote,
@ 2005-03-23 11:03:00
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Entry tags:kaiser lawsuit, kaiser permanente

Injunction
It's official: I have the worst luck on the planet.

At the hearing this morning, the Judge said he had not received the Opposition Papers that I faxed to the Court yesterday: in layman's terms, that would be my side of the story.

I didn't have an attorney with me, and the Judge didn't delay the proceedings until I could find one, so I had no idea what to do. I'm not that quick on my feet verbally, and I had been counting on the Court being able to read what I had to say.

The Kaiser lawyers gave the Judge a copy of my Opposition Papers, and he glanced through the 47 pages, but not long enough to actually read them.

I got to answer a few questions the Judge asked, but those didn't cover most of the points in the Opposition Papers.

The Judge provided an analogy that finding private medical information on a public web site is like finding someone's purse in a public space. I tried to explain that the analogy didn't apply, but now I wish I'd pointed out that if I found a purse, I would attempt to return it to the person who lost it, not some huge corporation that had a vested interest in hiding the purse from the owner.

The Judge issued an Injunction, which I haven't read yet: I assume it will be based on Kaiser's largely unopposed claims.

Then the Judge gave the copy of my Opposition Papers back to the Kaiser lawyers. I asked him to at least read through them before writing the Injunction, because the Judge said he planned to add his own language, but he refused.

The weirdest thing of all was that the Judge said I had wanted the opportunity to tell the Court what happened (quoting my blog), and that I had gotten that opportunity. I'm missing the part where I got that opportunity. From where I'm standing, this was just one more example of how corporations, large bureaucracies, and other bastions of institutional power are rigged against defenseless individuals.

While the Judge did not read my Opposition Papers, the Kaiser lawyers got to make use of them to expand their case to cover anyone who might know me.

Since I still don't have an attorney to represent me, and I know the media will be bandying about the Injunction story, I am going to go ahead and answer questions on this topic. Please send any inquiries to kaiser_scapegoat@hotmail.com

Update: The person who faxed my Opposition Papers has a log that verifies the transmission, including thumbnails of all documents faxed. And I just verified that they were sent to the correct fax number. :-/

Another Update: One document, my letter to the Judge, has been filed as part of the Court papers. Apparently the Court acknowledges receiving one document, so what happened to the Opposition Papers and Exhibits that were part of the same fax?

Also, I hope the exhibit evidence I submitted is not subject to posting on the Court web site. That would invade the privacy of anyone I mentioned. Anyone see the irony for a HIPAA case here?

Update Three: I briefly saw Matthew Schiffgens, the Kaiser Senior Issues Management Consultant who has been "handling" me. No comment.

And Another Update: The Chronicle is saying Kaiser said I posted patient data on eBay. The Kaiser lawyers assured me yesterday morning that Kaiser said no such thing, but they won't make the effort to ask for the correction. For some reason, the Chronicle won't just call the lawyers and ask them point blank whether they claim I posted patient data on eBay. I get why it's in the interest of Kaiser to let the eBay rumors float, but I don't get why the Chronicle is hesitating to verify the facts. Updated to say that the Chronicle did not continue to push the eBay thing in their article this morning - Thanks for thinking about it, Henry.




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AMNews Media Request for an Interview
(Anonymous)
2005-03-23 11:00 pm UTC (link)
Dear Ms. Cooper,

I'm a reporter at American Medical News and would to interview you over the phone tomorrow (Thursday) for a story about your dispute with Kaiser. Please call on email me. Thank you.

Regards,

Tyler Chin
Reporter, American Medical News
(312) 464-4424
tyler.chin@ama-assn.org

(Reply to this)

Help me understand
(Anonymous)
2005-03-24 06:31 pm UTC (link)
I've been following this saga on and off over the past few weeks and finally spent some time reading through your blog. As a Kaiser patient, I'm certainly concerned that anyone would have unfettered access to my confidential records. However, I'm even more troubled by your self-professed altruistic attitude with regards to your own efforts to highlight a sensitive issue through posting links to this confidential information.

I understand you claim you were attempting to draw the public and Kaiser's attention to an open hole. However, after reading through some of your posts about being terminated/fired from Kaiser, your efforts begin to sound more like you were looking for retribution against Kaiser. In the end, your misguided aim has potentially hurt Kaiser patients and done little more than draw the ire of Kaiser.

(Reply to this) (Thread)

Re: Help me understand
[info]corphq
2005-03-24 07:42 pm UTC (link)
I'm the first to agree that my termination from Kaiser muddies the issue. Kaiser can just wave the red cape of "disgruntled employee", and the public may indeed charge the red cape instead of asking the most important questions. Who within Kaiser posted the Systems Diagrams? Who took them down in September, and why didn't Kaiser inform the 140 patients *then* that their private information had been posted on the web for over a year. Were the Systems Diagrams used to communicate with International consultants - i.e., is there private patient information in training binders in India right now. After Kaiser was made aware of the OCR complaint, why didn't they notice what I had to say about the source of the Systems Diagrams while they were investigating me and reading my blog - i.e., why didn't they try to verify the facts before calling 140 people to tell them that I posted their patient data online? Why hasn't Kaiser bothered to issue corrections as the facts have recently come out?

I believe Kaiser called those 140 people to try to pin the Systems Diagrams on an easy target, ironically the whistleblower, while they hid their own role. I also think Kaiser was using their duty to inform the patients as a cheap, extra-legal means of enforcing the Cease and Desist Order. Kaiser would have informed patients a lot earlier otherwise.

I'm sorry if any of those 140 people feel that my approach to this situation was not the one they would have preferred. I continue to believe I chose my best option, and that those 140 will ultimately benefit in knowing what Kaiser did to them and in having a chance to secure the evidence.

There is a connection between the way I was terminated from Kaiser and how I responded to the Systems Diagrams, and the Kaiser lawyers have been using this to their advantage. When I was terrorized by a Kaiser Private Investigator, after months of trying every legitimate way of addressing my termination possible, I did respond with outrage. I did the only thing I could to show Kaiser that it was a bad idea to send people to lurk outside my house: I posted documents I still had from work. These documents contained no patient information. I never had access to patient information. I also want to add I called the Berkeley police about the Kaiser Investigator, and they told me that if the mailman could get to my property, then I couldn't lodge a complaint. I had been writing political representatives and lawyers for months, and no one gave a fig about my personal problems. All I could do is try to fight myself.

I found the Systems Diagrams a couple of months after the Private Investigator incident. I was astounded at that time, and it's true I wouldn't have been on the lookout for Kaiser problems if I hadn't been treated so badly by them. If Kaiser does something wrong, I'm certainly not on their side, and I won't cover up for them.

The important thing, though, is that I've been driven by the knowledge that Kaiser destroys evidence and covers up problems instead of fixing them. This is the link with my termination. Experience told me that if I just quietly handed the discovery over to Kaiser, evidence would mysteriously disappear. Even if the patients were informed, they would never be able to get the evidence from Kaiser, never know what truly happened, and never be able to pursue a grievance if they have one.

I did the best I could to raise public awareness and get a federal investigation before Kaiser could destroy the evidence. If this incident serves to expose how Kaiser prioritizes reputation management over truth (note how their story keeps changing as facts come out), I'd certainly be personally happy about that. It will support what many people have said about how Kaiser handles Patient Arbitration as well as internal Dispute Resolution. People will know why I was "disgruntled" in the first place.

So, there are many factors. But my primary motive has been to stop Kaiser from hiding the evidence, to give other people the shot that I didn't have.

I hope once everything comes out about what Kaiser did to me, as well as what they regularly do to patients in Arbitration and other employees in their Dispute Resolution process, your opinion about me will change.

(Reply to this) (Parent)

Re: Help me understand
[info]corphq
2005-03-24 07:43 pm UTC (link)
I wanted to add that I did not link to the Systems Diagrams to a "hole" in Kaiser's internal systems. I linked to a cheesy free public web site - and there were even pop-up ads on the System Diagrams! Someone at Kaiser placed those Systems Diagrams in a public space.

I know that Kaiser originally claimed I had linked to their internal systems, and some reporters have continued to repeat this claim. I try to get reporters to correct those sorts of mistakes, but one thing I've learned from this experience is that reporters never correct this sort of thing. They simply say "Kaiser says different" or that they will report on the outcome of the trial. It's very frustrating, because I only ask corrections for matters of fact that I know a reporter can verify right now.

Kaiser does have Intranet holes as well, though. For instance, the Thrive documents should have been behind a firewall, but they were hosted on a server open to the web and thus indexed by Google.

(Reply to this) (Parent)

You need an attorney
(Anonymous)
2005-03-24 07:45 pm UTC (link)
If you can't get papers filed in time, you are going to continue to lose big. An attorney is going to cost you big bucks. Why not just drop out and move on?

(Reply to this) (Thread)

Re: You need an attorney
[info]corphq
2005-03-24 08:00 pm UTC (link)
Drop out and move on to where?

Kaiser had already ruined my life. I will never be able to work again. Moreover, my experience with Kaiser proves that none of the public entities that are supposed to protect people can be bothered, and that I'm excluded from the protection of the law. Kaiser can even send people to harass me, and no one will do anything. I will run out of the last of my savings soon, and then that's it for me as far as I can tell.

And now I've been publicly assailed in the press for things I didn't do. Kaiser called 140 people and pinned the blame on me for something they did just to whip up public ire against me. A State Agency is issuing Orders against me just based on Kaiser's initial "key message".

Yes, Kaiser is going to crush me like a bug. And all I can do about it is protest as loudly as possible while it's happening.

(Reply to this) (Parent)


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