kaiserfraud ([info]corphq) wrote,
@ 2007-02-08 11:45:00
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Entry tags:kaiser manipulates media, kaiser patients, kaiser permanente, kaiser workers

Kaiser Fakes Ethics, Endangers Employees
Kaiser leadership recently distributed a memo on ethics to their organization, which you can read here. Since Kaiser hasn't taking any action whatsoever to address the incidents where people have suffered because of their ethical malfeasance, this memo is just blowing a lot of smoke. The disturbing part, though, is that memo tells employees they have a duty to report ethics violations. However, anyone who works for Kaiser knows that HR has a mandate to back managers under any circumstance, so managers will preemptively move to fire or otherwise retaliate against employees who even hint that there's an ethics problem. Kaiser needs to fix the HR problem first before ordering rank-and-file employees to put their jobs on the line.

In other news, the Labor Panel went very well, and hopefully whatever aired on local TV will soon be available online. I met Justen Deal for the first time in person, and we compared notes on our experiences. I still have hope that Kaiser will review the stance they took toward him, because putting him on unpaid leave for months for a well-intended criticism just makes them look like jerks who put political kowtowing before the good of anyone else - including patients as well as employees.

I have been invited to participate in a panel for the Healthcare Blogging Summit. This summit has brought to light the way corporate interests infiltrate and dominate the public voice - thus silencing, isolating, and delegitimizing critics. Corporate bloggers are paid: they are funded to attend conferences, and when they serve on panels they become known as "professionals" to be taken seriously. There are even corporate sponsorships for people attending the conference, so the HMO and Insurance industries actually *become* the blogosphere. Many corporate critics don't even have ads to support their blogs: everything they do is on their own time and out of their own pocket.

I was honored to be invited to be on a panel of the Healthcare Blogging Summit, and I hope my one determined voice won't be utterly swamped by the sea of corporate stooges. Interested parties can show their support in part by recognizing how some of the rising professional bloggers are being subsidized by corporate interests.

Lastly, somehow I missed that David Merlin settled his lawsuit against Kaiser last month. I'm sure there's a gag order involved, so this is a real loss to the public's right to know about what really happened during the kidney transplant scandal. :-(

Update: At the suggestion of a community participant below, I've set a ChipIn account to raise money for the Healthcare Blogging Summit. For anyone who makes a donation, thanks in advance for your support and please feel free to email me if you need help with a Kaiser-related problem.




(17 comments) - (Post a new comment)

This is so true:
[info]fiona64
2007-02-08 08:36 pm UTC (link)
so managers will preemptively move to fire or otherwise retaliate against employees who even hint that there's an ethics problem.

The person against whom I filed my complaint was actually our facility's compliance officer. :-/ Talk about putting the fox in charge of the henhouse ... this guy was something else, as you know from reading my blog.

And of course he was the one who orchestrated my dismissal (and that of three other people who also filed complaints against him). He is, of course, still employed in an executive capacity for the KFH side of the house.

(Reply to this) (Thread)

Re: This is so true:
[info]corphq
2007-02-08 09:16 pm UTC (link)
I think if the public actually understood how orchestrated this process was, there would be overwhelming outrage - perhaps enough to finally get Kaiser to look at the problem. When I attempted to call HR, after being advised to do so by the Employee Assistance Program (to deal with quote "inappropriate" behavior by my boss), the HR rep told me he only worked with my manager. In fact, he implied he was currently working with her, which should have tipped me off that I was being set up. When I asked him who I should go to in HR if not him, he said he was the one who represented my department and wouldn't give me another name. This jerk was also put in charge of the "dispute resolution process" after I was terminated. I repeatedly asked for my own advocate in the process, and Kaiser wouldn't let me have one. They wouldn't provide me with the evidence I asked for. They destroyed evidence (my email). Kaiser gave the manager every advantage of experienced HR advice and the manager remained in the department to influence and intimidate witnesses, while I was left to my (unpaid) devices for SEVEN MONTHS. The final "resolution" letter simply said where the stories varied between manager and employee, Kaiser supported the manager. I showed them places where the manager overtly contradicted herself in documentation! That should have been enough to clue them in that they were supporting a dishonest person who would ultimately hurt the organization in other ways.

(Reply to this) (Parent)(Thread)

Re: This is so true:
[info]fiona64
2007-02-08 09:39 pm UTC (link)
Heh. When I talked to HR after the person in question stood less than a foot away from me and screamed in my face (I am not exaggerating), I was told that "unless he made a fist and threatened to hit" me, that there was no threat or intimidation involved. I'm not surprised that they stonewalled you, too.

(Reply to this) (Parent)(Thread)

Re: This is so true:
[info]corphq
2007-02-08 09:49 pm UTC (link)
The San Francisco Board of Supervisors just passed a resolution against mobbing. Victims of Kaiser retaliation were involved in making that happen. I don't know if there's any way to truly protect people from mobbing, but I laud the effort.

(Reply to this) (Parent)

Re: This is so true:
(Anonymous)
2007-07-31 03:16 pm UTC (link)
This is so true. The one of the former PIC hired his son-in-law who does nothing at work but get big pay checks.... What an equal employment opportunity employer!

(Reply to this) (Parent)

Where'd Garcia go?
(Anonymous)
2007-02-08 09:08 pm UTC (link)
The updated Principles of Responsibility aren't substantially different. I find it unusual that Daniel Garcia, the chief compliance officer, isn't mentioned anymore in that memo you uncovered, or in the Principles of Responsibility book.

http://xnet.kp.org/compliance/external/download_docs/por/KP_POR_2007.pdf (http://xnet.kp.org/compliance/external/download_docs/por/KP_POR_2007.pdf)

This was interesting, too...

"Given the widespread general interest in Kaiser Permanente...you should never discuss Kaiser Permanente financial information...with anyone outside the organization."

So much for the transparency of a non-profit organization, I guess.

It'll be great for you to participate on a panel at the Healthcare Blogging Summit. You should consider setting up a link to contribute to cover your travel expenses. I think a lot of people recognize that a good thing about participant social media is independence. I think a lot of your readers would contribute, especially when people like some of the other panelists at the summit have been caught with their hands in the Kaiser Permanente cookie jar. Independent voices have to be funded somehow, especially when participation in real world events helps ensure a broad spectrum of opinions and voices are heard. You're right in that non-corporate sponsored voices should and need to be heard, too. But airplane or train tickets don't grow on trees!

It's sad, but kind of understandable, that David Merlin settled his lawsuit. You're right that it's a loss, in terms of the public's ability to understand what went wrong. How do you think he made his decision to settle? I imagine it wasn't an easy one, given all he's been through. There are so many examples of people being destroyed in the process of trying to keep Kaiser Permanente honest. I'm sure he wasn't oblivious to that. Who knows...

Thanks again for all you do.

(Reply to this) (Thread)

Re: Where'd Garcia go?
[info]corphq
2007-02-08 09:19 pm UTC (link)
Good question! Where is Garcia? Is Kaiser tacitly admitting they put a corrupt politician in charge of corporate compliance?

You're right about asking for donations. I really hate to have anything to do with money on this blog, but if I don't go to that conference then corporate interests will OWN it once again. I'll set up a chip-in account.

(Reply to this) (Parent)(Thread)

Re: Where'd Garcia go?
(Anonymous)
2007-02-08 10:24 pm UTC (link)
Speaking of corruption... Had you seen these? They were pulled from the HRDI site just before they were taken down...

Chu was hired in January 2005 to be president of Kaiser Foundation Health Plan Southern California.
http://honestyarchive.tripod.com/kaiserhrdi/chu.htm (http://honestyarchive.tripod.com/kaiserhrdi/chu.htm)

Chapman is a Kaiser Foundation Health Plan director.
http://honestyarchive.tripod.com/kaiserhrdi/chapman.htm (http://honestyarchive.tripod.com/kaiserhrdi/chapman.htm)

HRDI was a "non-profit institute" set up to, it appears, curry favor for vendor "members" by, apparently, bribing these "non-profit" executives. The Connecticut Attorney General shut the sham down last month.
http://www.courant.com/business/hc-hrdi0126.artjan26,0,1721136.story (http://www.courant.com/business/hc-hrdi0126.artjan26,0,1721136.story)

Someone clearly didn't send the "Kaiser Permanente is an ethical organization" memo to Chu and Chapman...

(Reply to this) (Parent)(Thread)

Re: Where'd Garcia go?
[info]corphq
2007-02-08 11:11 pm UTC (link)
Hey - thanks for posting those! I tried to get them off the Internet Archive, and the smoking guns had been scrubbed. :-(

(Reply to this) (Parent)

Re: Where'd Garcia go?
[info]corphq
2007-02-08 09:36 pm UTC (link)
Ps. Re: David Merlin - Kaiser's comments about Merlin not understanding their way of doing things (i.e., corrupt highly nepotistic bureaucracy that allows problems to pile up) probably gave Merlin a strong position in the suit. I'm sure he walked away with a highly favorable settlement.

(Reply to this) (Parent)

KP HR
(Anonymous)
2007-02-10 12:39 am UTC (link)
Kaiser has further alienated and marginalized staff by implementing the MYHR site. We no longer have any local HR. It all goes to a central site only accessable by phone (with the appropriate 45-60 minute transfers). When one finally gets a human voice there seems to be the common occurance of "no resolution." A case number is assigned with the proferbial. You will be contacted. Of course that doesn't happen!!!! Amazed? I'm not. The person answering the phone is a "screener." Can anyone tell me what that is? Is there a job description for this?
Non union employees, also known as managment are becoming more aloof.
Another example how KP is removing themselves from not only serving members and patients, but staff. Expecially those associated with unions. Is this considered another form of union busting?
Signed,
Anonymous staff

(Reply to this) (Thread)

Re: KP HR
[info]corphq
2007-02-10 01:35 am UTC (link)
Thank you for mentioning this - I will definitely follow up!

The HR situation is just so horribly wrong that it's hard to believe Halvorson is content to just let the situation go on: is he really that corrupt that he wants employees to feel intimidated and scared to follow an ethical course? He can't claim ignorance at this point: I've been pointing out the problem here for three years, and both Kaiser PR and Legal read this blog.

(Reply to this) (Parent)

hipaa violation
(Anonymous)
2007-02-27 10:36 pm UTC (link)
I am an employee at kaiser and I would like to discuss with you the case that i have agaisnt kaiser. In this hipaa violation I am a victim as a patient and a employee.

(Reply to this) (Thread)

Re: hipaa violation
[info]corphq
2007-02-27 11:16 pm UTC (link)
Please do - I will post it in the main section if you want. My email is kaiser_scapegoat (at) hotmail (dot) com.

(Reply to this) (Parent)

Victim or HR
(Anonymous)
2007-03-07 03:41 pm UTC (link)
I too approached HR when I fell victim to a series of lies and untruths in my recent annual appraisement. When I first asked HR for assistance they appeared helpful and interested. A week later I was informed my manager, (of one month), can write whatever she wants about me and I have no recourse. I have since resigned.

(Reply to this) (Thread)

Re: Victim or HR
[info]corphq
2007-03-07 06:17 pm UTC (link)
HR always works with the manager, and there are no proper advocates for subordinate employees. This is why corruption and fraud succeeds at Kaiser.

(Reply to this) (Parent)

Searching for a good attorney
[info]provinit
2008-03-29 03:01 am UTC (link)
I've been talking to one for quite awhile but since it still seems I have been put on the hit list and the Union is no help at all, I decided to put my feelers out there for a more experienced attorney.

Does anyone have any suggestions?

(Reply to this)


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